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Refund policy


Returns Policy

Steps to follow if you wish to return your order:

  1. Send us an email to info@atticgo.com (within a maximum of 14 calendar days from the receipt of your order) explaining the reason and indicating the order number. Important: you must state RETURN in the subject line.
  2. Prepare your package, pack your rug perfectly and have it ready for collection. We will take care of requesting the collection with our courier. 
  3. If we receive the rug in perfect condition, we will proceed with a refund or an exchange for another product, depending on the customer's request.


Return Costs

Return shipping costs vary by country:

  • Spain: €4.95 return fee per package
  • Balearic Islands: €19.95 return fee per package
  • France: €19.95 return fee per package
  • Germany: €19.95 return fee per package
  • Italy: €19.95 return fee per package
  • Italian Islands: €19.95 return fee per package
  • Belgium: €19.95 return fee per package
  • Austria: €19.95 return fee per package
  • Netherlands: €19.95 return fee per package
  • Ireland: €35.95 return fee per package
  • Slovakia: €19.95 return fee per package
  • Poland: €19.95 return fee per package
  • Portugal: €4.95 return fee per package
  • Czech Republic: €19.95 return fee per package
  • Switzerland: €35.95 return fee per package
  • Luxembourg: €19.95 return fee per package
  • Lithuania: Return cost of €19.95 per parcel.

 

Exceptions:

  • Returns or refunds are not accepted for Custom-Made Rugs.
  • For shipments to the Canary Islands, returns will not be accepted as we cannot cover the shipping and customs costs.
  • The measurements of a rug may vary slightly, as fibres can shrink with temperature changes during the manufacturing process, with a variation of up to 5%.
  • Patterns may be slightly modified to adapt to other sizes and proportions different from those in the main photograph, which always corresponds to the 160x230 cm size.
  • Cancelling an order, refusing the goods at the time of delivery, or failing to collect it from the Collection Point is equivalent to exercising the right of withdrawal, so return costs will apply.
  • If delivery cannot be made due to the absence of the recipient, an incorrect or incomplete address, or a change of address after shipment, the return costs will be borne by the customer.